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Cookie Policy

Last Updated: January 24, 2024

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What Are Cookies Why We Use Cookies Types of Cookies Essential Cookies Performance Cookies Functional Cookies Targeting Cookies Third-Party Cookies Managing Cookies Contact Us

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

Cookies contain information that is transferred to your device's hard drive. They help us recognize your device when you return to our website and remember your preferences.

Did You Know? Most websites you visit use cookies. They're essential for modern web functionality and personalization.

1.1 Similar Technologies

In addition to cookies, we also use similar technologies such as:

  • Web Beacons (Pixels): Small graphic images that track user behavior
  • Local Storage: Browser-based storage for data persistence
  • Session Storage: Temporary storage for the duration of your visit
  • SDKs: Software development kits in mobile applications

2. Why We Use Cookies

We use cookies and similar technologies for several important purposes:

Essential Functionality

Enable core website features like secure login, shopping cart, and booking processes

Personalization

Remember your preferences, language settings, and customization choices

Analytics

Understand how visitors use our site to improve functionality and content

Security

Protect your account, detect fraud, and prevent malicious activity

Advertising

Show you relevant travel offers and measure ad campaign effectiveness

User Experience

Provide seamless navigation and remember your travel search history

3. Types of Cookies We Use

We categorize cookies based on their duration and purpose:

3.1 By Duration

Session Cookies

These are temporary cookies that expire when you close your browser. They help us maintain your session as you move through our website, such as keeping items in your shopping cart.

Persistent Cookies

These remain on your device for a set period or until you delete them. They remember your preferences and settings for future visits, like your language choice or login information.

3.2 By Origin

First-Party Cookies

Set directly by WanderLux on our domain. These cookies help us provide core functionality and understand how you use our site.

Third-Party Cookies

Set by external services we use, such as analytics providers, advertising networks, and social media platforms.

4. Essential Cookies

These cookies are strictly necessary for our website to function. Without them, services you have requested cannot be provided.

Cookie Name Purpose Duration
PHPSESSID Maintains your session and login state Session
cart_token Stores items in your booking cart 7 days
csrf_token Prevents cross-site request forgery attacks Session
currency Remembers your preferred currency 30 days
language Stores your language preference 1 year

Note: Essential cookies cannot be disabled as they are required for the website to function properly. Blocking them may prevent you from using our services.

5. Performance Cookies

These cookies collect information about how visitors use our website, helping us improve functionality and user experience.

Cookie Name Provider Purpose Duration
_ga Google Analytics Tracks unique visitors and sessions 2 years
_gid Google Analytics Stores session information 24 hours
_gat Google Analytics Throttles request rate 1 minute
_hjid Hotjar Identifies unique users for heatmaps 1 year

Performance cookies help us understand:

  • Which pages are most and least popular
  • How visitors navigate through our site
  • Where visitors come from (referral sources)
  • What devices and browsers are being used
  • Error messages and technical issues

6. Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your choices and providing customized content.

Cookie Name Purpose Duration
user_preferences Stores personalization settings 1 year
recent_searches Remembers your recent destination searches 30 days
wishlist Saves your favorite destinations 90 days
chat_session Maintains live chat history Session

Functional cookies provide:

  • Personalized travel recommendations
  • Saved search filters and preferences
  • Customized homepage content
  • Chat widget functionality
  • Social sharing capabilities

7. Targeting/Advertising Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

Cookie Name Provider Purpose Duration
_fbp Facebook Delivers Facebook advertisements 3 months
IDE Google DoubleClick Serves targeted ads across websites 1 year
fr Facebook Enables ad delivery and remarketing 3 months
_pinterest_ct Pinterest Tracks Pinterest tag conversions 1 year

Advertising cookies enable us to:

  • Show you relevant travel deals based on your interests
  • Limit how many times you see the same advertisement
  • Measure the effectiveness of our ad campaigns
  • Understand your preferences for future marketing
  • Provide personalized offers and promotions

Opt-Out: You can opt out of personalized advertising through your browser settings or by visiting industry opt-out pages.

8. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on your device when you visit our website:

8.1 Analytics Providers

  • Google Analytics: Website traffic analysis and user behavior tracking
  • Hotjar: Heatmaps and session recordings for UX improvements
  • Mixpanel: Product analytics and user engagement tracking

8.2 Advertising Networks

  • Google Ads: Display and search advertising
  • Facebook Pixel: Social media advertising and retargeting
  • Twitter Ads: Promoted tweets and website conversion tracking

8.3 Social Media Platforms

  • Facebook: Social sharing and login integration
  • Instagram: Photo sharing integration
  • Twitter: Tweet sharing functionality
  • Pinterest: Pin creation and sharing

8.4 Other Services

  • Stripe: Payment processing (fraud detection)
  • Zendesk: Customer support chat widget
  • Mailchimp: Email marketing campaigns
  • Trustpilot: Reviews and ratings widget

For more information about how these third parties use cookies, please visit their respective privacy policies.

9. Managing Your Cookie Preferences

You have several options to control and manage cookies:

9.1 Cookie Consent Tool

When you first visit our website, we will ask for your consent to use non-essential cookies. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences by category
  • Change your preferences at any time using our cookie settings

9.2 Browser Settings

Most web browsers allow you to control cookies through their settings:

Google Chrome

Settings → Privacy and Security → Cookies and other site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Cookies and website data

Microsoft Edge

Settings → Cookies and site permissions → Cookies

9.3 Mobile Devices

iOS: Settings → Safari → Block All Cookies

Android: Chrome app → Settings → Site settings → Cookies

9.4 Third-Party Opt-Out Tools

You can opt out of interest-based advertising using these resources:

  • Digital Advertising Alliance (DAA)
  • European Interactive Digital Advertising Alliance (EDAA)
  • Network Advertising Initiative (NAI)
  • Google Ads Settings
  • Facebook Ad Preferences

Important: Disabling cookies may affect your ability to use certain features of our website, such as booking travel or saving preferences.

9.5 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry consensus on how to respond to DNT signals. We do not currently respond to DNT browser signals but respect your privacy choices made through other mechanisms.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of significant changes by:

  • Updating the "Last Updated" date at the top of this page
  • Posting a notice on our website
  • Sending an email notification (for material changes)

We encourage you to review this policy periodically to stay informed about our cookie practices.

11. Contact Us

If you have questions or concerns about our use of cookies, please contact us:

Email:

privacy@wanderlux.com

Phone:

+1 (555) 123-4567

Mailing Address:

WanderLux Privacy Team
123 Travel Avenue
New York, NY 10001
United States

More Information: For details about how we collect and use your personal information, please read our Privacy Policy.

About WanderLux

We curate extraordinary travel experiences for discerning travelers seeking luxury, authenticity, and unforgettable memories.

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