Terms of Service

1. Acceptance of Terms

Welcome to WanderLux. These Terms of Service ("Terms") constitute a legally binding agreement between you and WanderLux Travel Services, Inc. ("WanderLux," "we," "us," or "our") governing your access to and use of our website, mobile applications, and related services (collectively, the "Services").

These Terms apply to all users of the Services, including visitors, registered users, and customers who have made bookings through our platform.

1.1 Additional Terms

Additional terms may apply to specific services or features. These additional terms are incorporated by reference into these Terms and will be provided to you when you use those services.

2. Our Services

2.1 Service Description

WanderLux provides an online platform that enables users to:

• Browse and search for travel destinations, accommodations, and experiences
• Make bookings for hotels, flights, tours, and travel packages
• Access travel information, recommendations, and resources
• Manage their travel itineraries and bookings
• Communicate with our travel concierge team
• Leave reviews and feedback on travel experiences

2.2 Third-Party Services

We work with third-party service providers, including:

• Airlines and transportation companies
• Hotels and accommodation providers
• Tour operators and activity providers
• Travel insurance companies
• Payment processors

While we carefully select our partners, we are not responsible for the acts, errors, omissions, representations, warranties, or defaults of these third parties. Your relationship with these providers is subject to their own terms and conditions.

3. User Accounts

3.1 Account Registration

To access certain features of our Services, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Eligibility

You must be at least 18 years old to create an account and use our Services. By creating an account, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

3.3 Account Security

You are responsible for:

• Keeping your password confidential
• Restricting access to your account
• All activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activities.

4. Bookings and Payments

4.1 Booking Process

When you make a booking through our Services:

• You are making an offer to book the selected travel services
• Your booking is not confirmed until you receive a confirmation email
• All bookings are subject to availability
• We reserve the right to refuse or cancel any booking

4.2 Pricing and Payment

Prices: All prices are displayed in U.S. dollars unless otherwise stated. Prices include taxes and fees unless explicitly stated otherwise. We reserve the right to correct pricing errors.

Payment Terms:

• Payment is due at the time of booking unless otherwise specified
• We accept major credit cards and other payment methods as indicated
• Your payment will be processed by our secure third-party payment processor
• Some bookings may require a deposit or full payment in advance

4.3 Additional Charges

You may be responsible for additional charges including but not limited to:

• Baggage fees and seat selection charges
• Resort fees and local taxes
• Optional excursions and upgrades
• Personal expenses and gratuities
• Travel insurance premiums

4.4 Currency Fluctuations

If you pay in a currency other than the booking currency, exchange rate fluctuations may affect the final amount charged to your card.

5. Cancellations and Modifications

5.1 Cancellation Policy

Cancellation terms vary by service provider and booking type. Please review the specific cancellation policy before booking. In general:

• Cancellations must be requested through your account or by contacting customer service
• Cancellation fees may apply depending on timing and service provider
• Non-refundable bookings cannot be cancelled for a refund
• Last-minute cancellations may result in full charge

5.2 Modifications

Changes to bookings are subject to availability and may incur fees:

• Date changes may require payment of fare differences
• Name changes may not be permitted for certain bookings
• Modifications must be made within specified timeframes

For detailed cancellation terms, please see our Refund Policy.

5.3 Force Majeure

We are not liable for cancellations or modifications due to events beyond our control, including:

• Natural disasters and severe weather
• War, terrorism, or civil unrest
• Government restrictions or travel advisories
• Pandemics or health emergencies
• Strikes or labor disputes

6. User Conduct and Responsibilities

6.1 Prohibited Activities

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to our systems
• Use automated tools to access or scrape our Services
• Impersonate any person or entity
• Post false or misleading reviews
• Use our Services for commercial purposes without authorization

6.2 Travel Documents and Compliance

You are responsible for:

• Obtaining necessary passports, visas, and travel documents
• Meeting health and vaccination requirements
• Complying with customs and immigration laws
• Understanding and following local laws and customs
• Arriving at departure points on time

6.3 Content Guidelines

If you submit reviews, photos, or other content, you agree that it must:

• Be accurate and based on your actual experience
• Not contain offensive, defamatory, or inappropriate material
• Not violate privacy rights or intellectual property
• Be your original work or properly licensed

7. Intellectual Property Rights

7.1 Our Rights

All content on our Services, including text, graphics, logos, images, software, and data compilations, is the property of WanderLux or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works
• Use our trademarks or branding without authorization
• Remove or alter copyright or proprietary notices

7.2 User Content License

By submitting content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for the purpose of operating and promoting our Services.

7.3 Copyright Infringement

We respect intellectual property rights. If you believe content on our Services infringes your copyright, please contact us at copyright@wanderlux.com with:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• A statement of good faith belief
• Your electronic or physical signature

8. Disclaimers and Limitation of Liability

8.1 Service Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Our Services will be uninterrupted or error-free
• Defects will be corrected
• Our Services are free from viruses or harmful components
• Results from using our Services will be accurate or reliable

8.2 Third-Party Services Disclaimer

We are not responsible for the quality, safety, or legality of services provided by third-party suppliers. Any issues with accommodations, transportation, or other services should be addressed directly with the provider.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WANDERLUX SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Delays, cancellations, or overbooking by service providers
• Acts or omissions of third-party service providers

Our total liability shall not exceed the amount you paid for the specific booking giving rise to the claim.

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

9.2 Arbitration Agreement

Any dispute arising from these Terms or our Services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

9.3 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class, consolidated, or representative action.

9.4 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights.

10. Termination

10.1 By You

You may terminate your account at any time by contacting customer service. Termination does not affect existing bookings or payment obligations.

10.2 By Us

We reserve the right to suspend or terminate your access to our Services:

• If you violate these Terms
• If you engage in fraudulent activity
• If required by law
• For any reason with or without notice

10.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• We may delete your account and data
• Provisions that should survive termination remain in effect

11. Changes to Terms

We may modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date
• We will notify you via email or website notice
• Material changes will be highlighted
• Your continued use constitutes acceptance

If you do not agree to the modified Terms, you must stop using our Services.

12. General Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between you and WanderLux regarding our Services.

12.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

12.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

12.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

12.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

13. Contact Information

For questions about these Terms of Service, please contact us: