Refund Policy

1. Policy Overview

At WanderLux, we understand that travel plans can change. This Refund Policy explains the terms and conditions for cancellations, modifications, and refunds for bookings made through our platform.

1.1 General Principles

• Refund eligibility depends on the type of booking and fare conditions
• Cancellation fees may apply based on timing and service provider policies
• Non-refundable bookings cannot be cancelled for a refund
• Refunds are processed to the original payment method
• Processing times vary by payment method and financial institution
• Service fees paid to WanderLux may be non-refundable

1.2 Booking Confirmation

Your booking confirmation email will specify:

• Whether your booking is refundable or non-refundable
• Cancellation deadlines and associated fees
• Modification policies and charges
• Provider-specific terms and conditions

2. Cancellation Windows and Fees

Our standard cancellation windows apply unless otherwise specified by the service provider:

Note: These are general guidelines. Actual fees depend on the specific service provider and booking terms.

3. Flight Bookings

3.1 Refundable Flight Tickets

3.2 Non-Refundable Flight Tickets

3.3 24-Hour Free Cancellation

Per U.S. Department of Transportation regulations:

• All flights booked at least 7 days before departure can be cancelled within 24 hours of booking
• Full refund provided with no cancellation fees
• Applies to both refundable and non-refundable tickets
• Booking must be made directly through WanderLux

3.4 Flight Changes and Modifications

Same-Day Changes: Some airlines offer same-day flight changes for a reduced fee ($75 - $150)

Date/Time Changes: Subject to change fee plus any fare difference

Route Changes: Typically require cancellation and rebooking

Name Changes: Not permitted on most airline tickets

4. Hotel Bookings

4.1 Flexible Rate Bookings

4.2 Non-Refundable Rate Bookings

4.3 Hotel Modification Policy

Date Changes:

• Flexible bookings: Usually allowed subject to availability
• Non-refundable bookings: Typically not permitted
• Rate difference may apply for new dates

Room Changes:

• Room type upgrades: Usually available for additional charge
• Room type downgrades: Limited availability, price difference may not be refunded

Guest Name Changes:

• Primary guest changes: May be allowed with advance notice
• Additional guests: Subject to hotel's maximum occupancy policy

5. Tour Packages and Vacation Bundles

5.1 Package Cancellation Policy

Complete package cancellations follow these general guidelines:

5.2 Partial Package Modifications

If you wish to modify only certain components of your package:

• Flight Changes: Subject to airline change fees and fare differences
• Hotel Changes: Subject to hotel cancellation policies
• Excursion Changes: Subject to tour operator policies
• Package Integrity Fee: Additional $100 fee may apply for unbundling

5.3 Group Bookings (10+ Passengers)

• Special group rates may have different cancellation terms
• Deposit requirements: Typically 25-50% of total package price
• Final payment due: 60-90 days before departure
• Name changes: Usually allowed up to 30 days before departure
• Passenger reductions: May incur per-person cancellation fees

6. Experiences and Activities

6.1 Tour and Activity Cancellations

6.2 Weather and Safety Cancellations

If an activity is cancelled by the provider due to:

• Severe weather conditions
• Safety concerns
• Equipment malfunction
• Insufficient participants

You will receive: 100% refund or option to reschedule

7. Travel Insurance

7.1 Insurance Purchase

We strongly recommend purchasing travel insurance, which may cover:

• Trip cancellation for covered reasons (illness, injury, death)
• Trip interruption and early return
• Medical emergencies and evacuation
• Lost, stolen, or delayed baggage
• Travel delays and missed connections
• Emergency assistance services

7.2 Insurance Cancellation Policy

8. Booking Modifications

8.1 How to Modify Your Booking

To request changes to your booking:

1. Log in to your WanderLux account
2. Navigate to "My Bookings"
3. Select the booking you wish to modify
4. Click "Modify Booking" or contact customer service
5. Review any applicable change fees
6. Confirm the modification

8.2 Modification Fees

8.3 Non-Modifiable Bookings

Some promotional fares and special offers are completely non-changeable. These will be clearly marked during the booking process.

9. Refund Processing

9.1 How to Request a Refund

1. Submit cancellation request through your account or contact customer service
2. Receive cancellation confirmation email
3. Review refund amount and applicable fees
4. Confirm cancellation if you agree to terms
5. Wait for refund processing (see timelines below)

9.2 Refund Timeline

Note: Refund timing may be affected by your financial institution's processing schedules and international banking regulations.

9.3 Refund Method

Refunds are issued to the original payment method used for booking. We cannot process refunds to alternative payment methods or accounts.

10. Special Circumstances

10.1 Force Majeure Events

In cases of extraordinary circumstances beyond our control, including:

• Natural disasters (earthquakes, hurricanes, floods)
• Pandemics or epidemics
• War, terrorism, or civil unrest
• Government-imposed travel restrictions
• Airline or hotel bankruptcy

Our Policy:

• We will work with service providers to secure the best possible resolution
• Options may include rebooking, credit, or partial refund
• Standard cancellation fees may be waived (subject to provider policies)
• Travel insurance is highly recommended for such situations

10.2 Medical Emergencies

If you must cancel due to a medical emergency:

• Contact us immediately with documentation (doctor's note, hospital records)
• Standard cancellation fees may apply unless you have travel insurance
• Some suppliers may offer waivers on a case-by-case basis
• Travel insurance claims should be filed with your insurance provider

10.3 Death or Family Emergency

We understand that tragic circumstances occur. In case of death or serious illness of a family member:

• Contact our 24/7 emergency support line
• Provide necessary documentation (death certificate, medical records)
• We will work to minimize financial impact within provider constraints
• Travel insurance typically covers such situations

10.4 Service Provider Failures

If a hotel, airline, or tour operator fails to deliver the service you booked:

• Document the issue with photos and written records
• Report to the provider immediately and request resolution
• Contact WanderLux customer service within 24 hours
• File a formal complaint within 30 days of travel
• We will advocate on your behalf for compensation or refund

11. Dispute Resolution

11.1 Refund Disputes

If you disagree with a refund decision:

1. Contact Customer Service: Email support@wanderlux.com with your booking reference and concern
2. Escalation: If not resolved, request escalation to a supervisor
3. Formal Complaint: Submit written complaint to complaints@wanderlux.com
4. Response Time: We aim to respond within 5-10 business days
5. Final Review: Senior management review for unresolved disputes

11.2 Credit Card Chargebacks

11.3 Arbitration

Disputes that cannot be resolved through customer service may be subject to binding arbitration as outlined in our Terms of Service.

12. Contact Information

For questions about cancellations, refunds, or to request a booking modification: